Terms and Conditions

The policies listed below are only provided in English to avoid misinterpretation through language translation. If necessary, please seek the correct advice or do not use this website.

Each activity of Groundfloor 2 Ltd. (details see imprint), (hereinafter Groundfloor 2 Ltd.) referred to here is based on these General Terms and Conditions (hereinafter GTC), which are available to all customers and consumers by being deposited on the website www. groundfloor24.com are announced and recognized by it.

1.1 Groundfloor 2 Ltd. enables commercial customers (hereinafter referred to as commercial customers) as well as consumers as end consumers (hereinafter referred to as consumers) to provide Groundfloor 2 Ltd. services via www.groundfloor24.com and all country websites (mainly named or linked on www.groundfloor24.com), also their landing pages and all other related websites and (landing) pages (hereinafter referred to as www.groundfloor24.com).

1.2 Groundfloor 2 Ltd. offers commercial customers and consumers the opportunity to get services via www.groundfloor24.com.

Use of the services of Groundfloor 2 Ltd.
2.1. Commercial customers or consumers can use the services offered via www.groundfloor24.com by filling out the forms stored there. When filling out the form, the commercial customer or consumer is obliged to provide their identity, address, telephone number, email address, billing data and information on the property. The commercial customer or consumer assures the correctness and completeness of this data.

2.2 The commercial customer or consumer can find information of the respective services offered and (if there) the documents required for this on www.groundfloor24.com.

2.3 It is the responsibility of the commercial customer or consumer to ensure that all documents required to use the services are sent to Groundfloor 2 Ltd. be served. Groundfloor 2 Ltd. assumes no responsibility for the completeness of the relevant documents.

3. Performance processing

3.1 Groundfloor 2 Ltd. basically offers its services in all countries named on www.groundfloor24.com. Even more on request. The services are not provided directly by Groundfloor 2 Ltd. provided, rather Groundfloor 2 Ltd. the service contract to carefully selected third parties.

3.2 With regard to certain services, Groundfloor 2 Ltd. uses Third party to fulfill his contractual obligations. This includes, for example, hosting web provider, web developer. In relation to commercial customers or consumers, Groundfloor 2 Ltd. Contractual partner in relation to the aforementioned services and is responsible for all contractual main and ancillary service obligations.

4. Warranty for defects

4.1 Commercial customers and consumers are entitled to a warranty for defects in accordance with the statutory provisions.

4.2 Groundfloor 2 Ltd. draws the attention of commercial customers and consumers to the fact that a delay in the provision of services due to force majeure, strikes, technical problems, staff shortages is not to the detriment of Groundfloor 2 Ltd. goes and this is not attributable.

5. Guarantee regarding www.groundfloor24.com

5.1 Groundfloor 2 Ltd. fundamentally undertakes to ensure the use of www.groundfloor24.com 24 hours a day, seven days a week. Access to www.groundfloor24.com may temporarily and without further notification in the event of system errors, maintenance or repair work or for reasons beyond the control of Groundfloor 2 Ltd. get abandoned.

5.2 Groundfloor 2 Ltd. guarantees neither the accuracy nor the completeness of the content made available on www.groundfloor24.com. Groundfloor 2 Ltd. is entitled to change the content presented on www.groundfloor24.com at any time and without prior notice.

5.3 The content on www.groundfloor24.com is provided “as is” with no representations, warranties or other conditions.

6. Data protection

6.1 With regard to data protection, reference is made to the data protection declaration on www.groundfloor24.com (see data protection).

6.2 A newsletter is operated via www.groundfloor24.com. Commercial customers and consumers are informed about news and changes via this. At regular intervals, Groundfloor 2 Ltd. (or another Company in the Company Group) send the provider information by email. Commercial customers and consumers can be unsubscribed from the newsletter mailing list at any time. An email to newsletter@groundfloor24.com is sufficient. All stored information is treated confidentially.

6.3 Use of data for e-mail advertising without newsletter registration and your right of objection: If we receive your e-mail address in connection with the service or use of www.groundfloor24.com and you have not objected, we reserve the right to regularly send you offers or information from our range by e-mail. You can object to this use of your e-mail address at any time by sending a message to the contact option described above or via a link provided in the advertising e-mail without incurring any costs other than the transmission costs according to the basic tariffs.

6.4 Groundfloor 2 Ltd. will delete the personal data stored for the purpose of processing the exchange of information and/or contract after the relevant period under commercial and tax law (minimum 10 years).

7.Copyrights and trademarks

7.1 All texts, images, graphics, sound, video or other images and their arrangement on www.groundfloor24.com are protected by law (Copyright © since 2019 Real Estate Matching24 Ltd., Groundfloor24 Ltd., Uranus First Ltd., all rights reserved).

7.2 Without the express written consent of Groundfloor 2 Ltd. The content on www.groundfloor24.com may not be copied, distributed, changed or made accessible to third parties for commercial purposes. In the event of commercial use without the written permission of Groundfloor 2 Ltd. the commercial customer or consumer undertakes to pay a penalty payment under competition law to commercial customers and consumers. The penalty is based on the severity, extent and danger of the offense committed. Every violation is punished under civil and criminal law.

7.3 Some of the images reproduced on www.groundfloor24.com are subject to third-party copyrights. Commercial customers and consumers agree to respect these and not to harm them.


8.1 Groundfloor 2 Ltd. and third parties connected to this are not liable to commercial customers and consumers for any special, incidental, direct, indirect or consequential damage of any kind or damage of any kind arising from loss of use, data or profits, regardless of whether on the possibility such damage was pointed out that could have arisen due to or in connection with the use of www.groundfloor24.com.

9. Change of terms and conditions

9.1 Groundfloor 2 Ltd. reserves the right to change these terms and conditions at any time at its own discretion by publishing an updated version of the terms and conditions on www.groundfloor24.com.

9.2 All changes to these terms and conditions are considered approved if the commercial customer or consumer does not object to the change to the terms and conditions within 30 days of receiving notification.

9.3 If the commercial customer or end user continues to use www.groundfloor24.com after the 30-day period despite the changed terms and conditions, continued use is considered to be a binding agreement to the changes.

10. Others

10.1 Nothing in these Terms of Use creates or confers rights or other advantages for third parties who are not part of the business relationship between the parties.

10.2 These terms and conditions constitute the entire agreement between Groundfloor 2 Ltd. and the commercial customer or consumer in relation to www.groundfloor24.com and take the place of all previous agreements between the parties.

11. Governing Law and Jurisdiction

11.1 These General Terms and Conditions are subject to the law of England, United Kingdom and are interpreted according to this, to the exclusion of UN sales law and international private law. As far as a contractual agreement on the place of jurisdiction is admissible, the agreed place of jurisdiction is London, England, United Kingdom.

11.2 Consumers with habitual residence in England, United Kingdom and abroad can, regardless of the specific choice of law, always refer to the mandatory consumer protection law of the state in which they have their habitual residence.

11.3 All changes or additions to this contract must be made in writing to be valid. This also applies to the written form requirement itself.

11.4 If individual provisions of these terms and conditions are wholly or partially ineffective, the validity of the contract and the remaining provisions shall not be affected. The ineffective or unenforceable provision shall be replaced by an effective and enforceable provision whose effects come closest to the economic objective pursued by the contracting parties with the ineffective or unenforceable provision.

11.5 The European Commission provides a platform for online dispute resolution at http://ec.europa.eu/consumers/odr/. This platform serves as a point of contact for the out-of-court settlement of disputes arising from online purchases or service contracts in which a consumer is involved.

11.6 Groundfloor 2 Ltd. hereby informs all consumers that according to the Act on Alternative Dispute Resolution in Consumer Matters (VSBG) they are neither willing nor obliged to participate in a dispute settlement procedure before a consumer arbitration board, nor is it currently participating in one.

Status: July 2022